Question
People commonly ask on the Zoom Developer Forum:
What steps should I take if I'm not receiving webhook events for call and recording transcriptions, despite having enabled the necessary settings and seeing transcripts in the Zoom Cloud Recordings UI?
Answer
To ensure you receive the appropriate webhook events for both phone call transcriptions and recording transcriptions, here are some steps you can try:
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Enable Webhooks: Make sure that webhooks are enabled globally in your Zoom app settings. This is a prerequisite for receiving any webhook events.
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Subscribe to Specific Events: It is crucial to subscribe to the specific phone call events related to call recording and transcription. Voicemail transcription and phone call transcription are categorized separately, so simply having voicemail transcription enabled does not guarantee that phone call transcription webhooks will be triggered.
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Check Audio Transcription Settings: For recording.transcript_completed webhook events to fire, audio transcription must be enabled for the meetings. If this feature is not enabled, the webhook will not trigger, even if you are subscribed to cloud recording events.
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Verify Meeting Settings: Check if the missing webhook events occur for meetings created by a specific host or account. This can help identify if the issue is isolated to certain users or settings.
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Testing: After making the necessary changes, save and redeploy your app. Conduct a test with a new phone call or meeting where audio transcription is confirmed to be enabled. This will help you verify if the webhook events are now being received correctly.
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Refer to Documentation: For detailed guidance on enabling and using audio transcription, refer to the Zoom support article: Audio Transcription Guide.
By following these steps, you should be able to troubleshoot and resolve issues related to missing webhook events for both phone call and recording transcriptions.
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